Our hot water heater went down and we thought we were going to be out of water for the weekend. To our surprise within 15 minutes of calling Wilcox Energy, our tech Jared Z showed up. Luckily for us he had been working in the area. He went through our system and within an hour of the original call Jared had us up and running. Wilcox Energy comes through again!
He was friendly and polite. Introduced himself and looked like he really enjoyed his job. He did a few tests and found the problem quickly!!!
Arrived exactly on time, showed me ins and outs of what was being cleaned and checked, shared tips and discussed efficiency. Very easy to talk to.
Kurtis from the Wilcox team was great. Did a full review of the furnace, spent a good deal of time making sure everything was working properly; also really good guy.
Kurtis did a spectacular job servicing the furnace. He was prompt during my emergency call in the evening and then was quick to respond the next day when the furnace again was not operating.
Jared responded quickly to my urgent plea to fix my boiler, which had stopped working. He got to my house, diagnosed the problem and had the boiler up and running in no time. He was very professional and friendly - and saved my day, since I was having a dinner party that very evening!!
Jhon was knowledgeable and explained everything he was doing because I had a lot of questions. He spent a lot of time explaining to me about the pilot light in my gas fireplace and also about my gas heating system. I had questions, because I moved in to my condo about a year ago. He was excellent and he is the one I would like to service my system going forward. He is an asset to the company.
Jared arrived promptly. He was polite and competent. He answered my questions completely. He explained throughly what he was going to do. He finished in a timely manner. The work area was left exactly as he found it. I am confident that that the service he provided was appropriate and necessary. Very happy with the experience and the result. Mary
We replaced the customer's central AC with a new, efficient Trane system.